Trust and Safety Specialist

3 meses atrás


Lisboa, Portugal Job Traveler Tempo inteiro

**Darum geht's**:
Das Unternehmen Supercell ist ein finnischer Mobile Games Entwickler mit Niederlassungen in San Francisco, Tokyo, Seoul und Beijing. Die Spiele sind für Tablets und Smartphones verfügbar und sowohl mit Apple’s iOS als auch Google’s Android Betriebssystem kompatibel. Seit seiner Gründung im Jahre 2010 hat Supercell mit Titeln wie **Clash of Clans**, **Hay Day** und **Boom Beach** weltweite Erfolge gefeiert.

Als **Trust and Safety Specialist** übernimmst du eine verantwortungsvolle Rolle: Du überprüfst und bewertest Kundeninteraktionen, schützt die Community vor Risiken und sorgst dafür, dass alle Nutzer sicher und fair miteinander spielen können. Außerdem erkennst du potenziell kritische Situationen frühzeitig und verhinderst Gefahren für die Community.

Dein Arbeitsplatz befindet sich im modernen Büro in Lissabon, und bei Bedarf steht dir auch eine Firmenwohnung zur Verfügung.

**Das kommt auf dich zu**:

- Du analysierst Kundenverhalten und überprüfst auffällige Aktivitäten, um sicherzustellen, dass alle Spieler die Richtlinien einhalten und eine positive Spielerfahrung haben.
- Du identifizierst und bewertest riskante Situationen wie Betrugsversuche, verdächtige Aktivitäten oder sicherheitsrelevante Vorfälle und leitest präventive Maßnahmen ein.
- Du moderierst und überprüfst Inhalte, auf die Nutzer während der Verwendung von Supercell-Produkten stoßen, und gewährleistest eine sichere und faire Umgebung.
- Du untersuchst Betrugsfälle in Wettbewerben und im eSports-Bereich, um die Integrität des Spiels zu schützen.
- Du arbeitest eng mit deinem Team zusammen, um kritische Vorfälle wie Bedrohungen oder Sicherheitsprobleme frühzeitig zu erkennen und zu lösen.

**Der Job ist perfekt für dich, wenn du**:

- **Muttersprachliche Deutsch
- und fließende Englischkenntnisse (C1)** in Wort und Schrift mitbringst.
- **Eine große Leidenschaft für Mobile Games** wie Clash of Clans, Hay Day und Boom Beach hast und dich mit der Gaming-Welt auskennst.
- **Analytische Fähigkeiten** besitzt und Erfahrung darin hast, komplexe Sachverhalte und Verhaltensmuster zu erkennen und zu bewerten.
- **Idealerweise erste Erfahrung im Bereich Content-Moderation, Community-Support oder Trust & Safety** gesammelt hast (dies ist jedoch keine zwingende Voraussetzung)
- **Bereitschaft zur Arbeit in Schichten und an Wochenenden** mitbringst, um eine kontinuierliche und zuverlässige Unterstützung zu gewährleisten.

***:
**Das kannst du erwarten**:

- **Attraktives Vergütungspaket**, bestehend aus einem festen Grundgehalt sowie einem **3000€ Signing Bonus **(50% bei Vertragsunterzeichnung und 50% nach 6 Monaten) und zusätzlichen Bonusmöglichkeiten basierend auf deiner Performance.
- **Möblierte Unterkunft in Lissabon**, inklusive Nebenkosten und Internet, wird dir zur Verfügung gestellt (dies wird teilweise von deinem Gehalt abgezogen).
- **Fester Arbeitsvertrag** mit der Möglichkeit zur Verlängerung und attraktiven **Karrieremöglichkeiten** innerhalb des Unternehmens.
- **Umfassende Schulung** in den ersten Wochen, um dich bestens auf deine Aufgaben vorzubereiten, sowie Zugang zu modernen Systemen, die dir die Arbeit erleichtern.
- **Vielfältige Teamevents** wie Sprachkurse, Surf-Aktivitäten, Volleyball
- und Fußballturniere, sowie weitere gemeinsame Freizeitaktivitäten.

Ein möglicher Start für diese Position ist** am 30. September 2024.**

***Das klingt ganz nach dir? Worauf wartest du? Bewirb dich direkt online in nur wenigen Klicks**:


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