Customer Service Expert: Premier Helpdesk Support

4 semanas atrás


Lisboa, Lisboa, Portugal Travelport Tempo inteiro
About the Role

We are seeking a skilled Customer Service Expert to join our team as a Premier Helpdesk Analyst. This is an excellent opportunity for someone who is passionate about delivering exceptional customer service and support.

Job Description

The successful candidate will provide high-level support to customers on technical and functional issues related to the Travelport product range. Key responsibilities include:

  • Managing incidents across various channels, including phone, web submit, chat, and email.
  • Identifying and troubleshooting problems efficiently to minimize impact on customers.
  • Resolving issues promptly and adhering to escalation procedures.
  • Reporting problems through our Incident Management System and tracking them until resolution.
Requirements

To be successful in this role, you will need:

  • A minimum of 1 year experience in a similar field, preferably within the travel industry.
  • Extensive knowledge of GDS systems, with Galileo preferred but other GDS considered.
  • Advanced troubleshooting skills and the ability to work independently.
  • Strong communication and interpersonal skills, with the ability to build strong relationships with customers.
  • A positive attitude, with a 'can-do' approach and commitment to follow published processes.
What We Offer

We offer a competitive salary of $55,000 - $65,000 per annum, depending on experience, plus benefits and opportunities for professional growth and development.


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