Technical Customer Support Specialist with Czech Language Skills
Há 1 mês
We are seeking a highly skilled Technical Customer Support Representative to join our dynamic team at Wibit Consulting & Services (WibitCS) in Lisbon. As a key member of our team, you will be responsible for providing top-tier customer service to our enterprise clients, assisting them with complex technical issues in Czech.
Key Responsibilities:
- Customer Assistance: Respond to customer queries efficiently across various channels, ensuring their issues are addressed in a timely manner.
- Identify and Troubleshoot Issues: Gather relevant information to identify the problem and determine the level of support needed.
- Research and Investigate: Conduct in-depth research to resolve technical issues, collaborating with other teams when necessary.
- Escalation and Advocacy: Escalate unresolved issues to management while advocating for the customer, ensuring they are kept informed throughout the process.
- Collaborate with Engineering Teams: Work alongside engineering teams to address service issues, develop test cases, and assist in producing bug fixes.
- Meet Service Level Agreements (SLAs): Ensure that each case you handle meets the client's SLAs, while delivering excellent customer satisfaction by managing expectations and following through on commitments.
- Document Your Work: Maintain detailed records of your technical work and research to ensure thorough documentation.
- Proactive Customer Care: Address potential customer satisfaction concerns before they escalate into larger problems.
Requirements:
- Language Skills: Native or fluent in Czech (verbal and written), with strong English skills (B2 level or higher).
- Technical Expertise: Strong knowledge of Office 365 in an enterprise environment, particularly Exchange Online.
- Networking Authentication Knowledge: Familiarity with Networking, Protocols, Authentication (e.g., Kerberos, NTLM) and PowerShell.
- Office 365 Tools Experience: Experience with Office 365 Directory Synchronization (DirSync) and Microsoft Azure Active Directory Connect (AD Connect).
- DNS Expertise: Proficiency in DNS record types, DNS management, and troubleshooting.
- Active Directory Skills: Experience working with Active Directory (FSMO roles, Domains and Trusts, Sites and Services).
- Problem-Solving: Ability to read network captures and conduct network analysis.
- Team Player: Ability to work both independently and as part of a supportive, team-oriented environment.
- Adaptability: A resourceful, calm personality capable of handling high-pressure situations.
What We Offer:
- Competitive Salary: An excellent remuneration package based on your experience, skills, and performance.
- Health Coverage: Private health insurance after contract signing.
- Relocation Support: Assistance with relocation, including subsidized company accommodation.
- Performance Bonuses: Discretionary bonuses based on KPIs and achievements.
- Team Atmosphere: Join a dynamic, multilingual, and multicultural team with a positive and creative atmosphere.
- Career Development: Access to guidance and tools to help you reach your full potential.
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