Customer Experience Specialist

Há 6 dias


Lisboa, Lisboa, Portugal Blueground Tempo inteiro

At Blueground, we aim to create a home-like atmosphere for our guests wherever they choose to stay. To achieve this, our team works diligently to ensure our guests feel at ease, flexible, and confident when exploring their surroundings.

We are seeking an experienced Customer Experience Specialist (Native-like French Speaker) based in Portugal to join our centralized client experience department. This role offers a fantastic opportunity for a driven and skilled professional to gain valuable insights into the hospitality industry. If you're passionate about delivering exceptional customer service, coordinating with internal and external teams, and problem-solving, then this position may be suitable for you.

Key Responsibilities:

  • Responding to complex guest inquiries and resolving issues while maintaining excellent client satisfaction
  • Scheduling and collaborating with internal and external partners to guarantee operational excellence in Blueground properties
  • Liaising across departments to identify the root causes of customer support issues and implement improvements to enhance the overall customer experience
  • Maintaining long-lasting relationships with business stakeholders
  • Planning daily routes for operations associates based on task assignments, customer needs, and business priorities

Requirements:

  • Minimum 2-3 years of experience in a role involving back office operations or customer service responsibilities, or managing housing construction projects
  • Fluent in English and French
  • Proficiency in computer applications
  • Excellent communication skills, both written and verbal
  • Able to build strong, professional relationships with customers and business partners
  • Problem-solving attitude
  • Flexibility to work weekends and adjust schedules as needed to accommodate fluctuating work demands

What We Offer:

  • Competitive salary: €40,000 per year
  • Annual performance bonus
  • Blueground Stock Option Plan
  • Flexible paid time off
  • Group Health Insurance program
  • Enhanced parental leave
  • Dynamic working environment with talented colleagues
  • Flexible work environment through our Blueground Nomads employee mobility program
  • Complimentary accommodation in Blueground locations worldwide

We are committed to Equal Employment Opportunity regardless of race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity, or religion. For more information about Blueground, please visit our website.


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