Customer Support Specialist in Braga
Há 2 dias
We're seeking a talented Cross Border Talents team member for the role of Customer Support Specialist in Braga. This exciting opportunity is perfect for a motivated individual who is passionate about delivering exceptional customer experiences.
About UsAt Cross Border Talents, we're committed to helping our clients succeed in a rapidly changing business environment. Our team is dedicated to providing world-class support and services that drive customer satisfaction and process improvements.
Salary and BenefitsWe offer an attractive salary of €25,000 per annum, plus a range of benefits, including performance bonuses, meal allowance, transportation support, health insurance, and life insurance. We believe in recognizing and rewarding our employees' contributions to the company's success.
Job DescriptionIn this key role, you will be responsible for providing outstanding support to clients across multiple channels, including phone, live chat, email, and social media. Your primary focus will be on resolving account, technical, and financial inquiries, ensuring high service standards are maintained at all times.
You will also be responsible for:
- Assisting with account setup, verification, login issues, financial queries, and technical challenges
- Acting as a reliable advisor to clients, especially those in the sports industry
- Addressing customer questions, concerns, and feedback promptly
- Building strong customer relationships through effective communication
To be successful in this role, you will need:
- Fluent French (C2 level)
- Fluent English (B2 level)
- EU Citizenship or Portuguese Residency Card
- 0-1 year experience in customer support
- Strong leadership, analytical, and communication skills
We're a dynamic and forward-thinking company that offers a collaborative and supportive work environment. Our employees are encouraged to grow and develop their skills, and we provide opportunities for professional development and career advancement. If you're looking for a challenging and rewarding role that aligns with your values and goals, then join our team today
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