Slovakian Customer Support Specialist

Há 1 mês


Lisboa, Lisboa, Portugal Headhunt International Tempo inteiro

Job Title: Slovakian Customer Support Specialist

Job Summary: We are seeking a highly skilled Slovakian customer support specialist to join our team in Athens, Greece. The successful candidate will be responsible for providing excellent customer service to our clients, handling customer inquiries, and resolving technical issues.

Responsibilities:

  1. Identify customers' needs and deliver appropriate solutions, including sales
  2. Guide customers facing issues related to billing inquiries, handle transactions, and provide resolution to inquiries in a timely manner
  3. Assist customers to place an order and related issues
  4. Answer customers' inquiries and troubleshoot or escalate technical issues that they face and assist customers with account issues
  5. Follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible
  6. Turn every customer into a happy customer
  7. Exchange ideas and solutions with your colleagues

Requirements:

  • Fluent Slovakian
  • Excellent communication skills
  • Sales experience with consumer products and services will be an asset
  • Technical research skills to troubleshoot customer problems
  • Advanced internet research skills
  • An empathetic soul with the communication skills that match
  • A positive and adventurous attitude
  • A sponge that is willing to soak up all the knowledge and experience we offer

What We Offer:

  • Complete support to help you ease your relocation to Greece
  • Competitive monthly salary + 2 extra salaries per year
  • Health care benefits and numerous other discounts
  • Full training by certified instructors
  • Professional growth & development opportunities
  • Special events as well as community & social responsibility initiatives
  • Free online Greek language courses
  • State of the art premises, providing a great working environment with relaxing break areas


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