Customer Experience Specialist
3 semanas atrás
About the Role
The Customer Care Advocate 2 will serve as a key liaison between customers and partners, ensuring seamless communication and support throughout the support function.
Key Responsibilities:
- Provide exceptional customer service by driving quality through issue engagement, follow-up, escalation, and resolution
- Maintain management awareness of high-impact customer and partner issues and communicate needs for additional attention
- Document all customer and partner interactions in the case management system according to department guidelines
- Collaborate with technical and non-technical resources within technical support and across departments to develop issue resolution action plans
- Act as the primary point of contact for customers and partners, facilitating communication and resolving concerns
- Maintain regular communication with assigned customers and partners
Requirements:
- Bachelor's degree in Business Administration or Computer Science, or equivalent work experience
- A minimum of 2+ years of experience in an administrative or customer service role, preferably in a support organization
- Proven experience providing customer service and success as a Success Advisor or relevant job experience
- Able to learn technology and identify business processes
- Good professional written and verbal communication skills, motivated to help others
- Able to thrive in a fast-paced environment and prioritize tasks while remaining detail-oriented
What We Offer:
- An estimated salary of $63,000 - $85,000 per year, depending on location and experience
- The opportunity to work with a leading company like Hyland
- A dynamic and supportive team environment
- The chance to develop your skills and advance your career
About Us
Hyland is a global leader in content services and information management. Our innovative solutions empower organizations to unlock value from their content and drive digital transformation.
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