Customer Experience Specialist

3 semanas atrás


Lisboa, Lisboa, Portugal Hyland Tempo inteiro

About the Role

The Customer Care Advocate 2 will serve as a key liaison between customers and partners, ensuring seamless communication and support throughout the support function.

Key Responsibilities:

  • Provide exceptional customer service by driving quality through issue engagement, follow-up, escalation, and resolution
  • Maintain management awareness of high-impact customer and partner issues and communicate needs for additional attention
  • Document all customer and partner interactions in the case management system according to department guidelines
  • Collaborate with technical and non-technical resources within technical support and across departments to develop issue resolution action plans
  • Act as the primary point of contact for customers and partners, facilitating communication and resolving concerns
  • Maintain regular communication with assigned customers and partners

Requirements:

  • Bachelor's degree in Business Administration or Computer Science, or equivalent work experience
  • A minimum of 2+ years of experience in an administrative or customer service role, preferably in a support organization
  • Proven experience providing customer service and success as a Success Advisor or relevant job experience
  • Able to learn technology and identify business processes
  • Good professional written and verbal communication skills, motivated to help others
  • Able to thrive in a fast-paced environment and prioritize tasks while remaining detail-oriented

What We Offer:

  • An estimated salary of $63,000 - $85,000 per year, depending on location and experience
  • The opportunity to work with a leading company like Hyland
  • A dynamic and supportive team environment
  • The chance to develop your skills and advance your career

About Us

Hyland is a global leader in content services and information management. Our innovative solutions empower organizations to unlock value from their content and drive digital transformation.


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