Italian Customer Service Specialist for Music Streaming Platform
Há 1 mês
Job Title: Italian Customer Service Specialist for Music Streaming Platform
Job Description:
We are seeking a dedicated Italian-Speaking Customer Success Representative with at least 1 year of experience in a similar role. The ideal candidate will have strong communication skills, a keen eye for detail, and the ability to provide exceptional customer support.
Key Responsibilities:
- Offer first-level support to advertisers using our ad platform through Voice, Email, and Chat.
- Manage and resolve customer queries promptly, ensuring a positive client experience.
- Utilize critical thinking to create tailored responses and use templates when appropriate.
- Identify potential sales opportunities and either pass them to the sales team or assist directly.
- Share detailed product knowledge with advertisers.
- Log issues and escalate technical queries to internal support teams.
- Handle ad hoc support tasks as needed.
- Set up invoicing for eligible advertisers and process necessary documentation.
- Detect and mitigate fraudulent activity.
- Assist with billing inquiries and process refunds as needed.
Requirements:
- Excellent written and verbal communication skills in Italian (native level) and English (B2 or higher).
- EU member state passport or a valid Portuguese Residence Permit (a must).
- Experience with Salesforce case management is a plus.
- Strong problem-solving abilities and adaptability.
- Interest in advertising and marketing.
- Ability to work both independently and as part of a team.
Working Hours: 40 hours per week, Monday to Friday, 09:00 am to 6:00 pm, with a rotational shift pattern and a lunch break.
Location: Onsite at the client's office in Porto.
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