Italian Customer Service Specialist for Music Streaming Platform

Há 1 mês


Porto, Porto, Portugal Cross Border Talents Tempo inteiro

Job Title: Italian Customer Service Specialist for Music Streaming Platform

Job Description:

We are seeking a dedicated Italian-Speaking Customer Success Representative with at least 1 year of experience in a similar role. The ideal candidate will have strong communication skills, a keen eye for detail, and the ability to provide exceptional customer support.

Key Responsibilities:

  • Offer first-level support to advertisers using our ad platform through Voice, Email, and Chat.
  • Manage and resolve customer queries promptly, ensuring a positive client experience.
  • Utilize critical thinking to create tailored responses and use templates when appropriate.
  • Identify potential sales opportunities and either pass them to the sales team or assist directly.
  • Share detailed product knowledge with advertisers.
  • Log issues and escalate technical queries to internal support teams.
  • Handle ad hoc support tasks as needed.
  • Set up invoicing for eligible advertisers and process necessary documentation.
  • Detect and mitigate fraudulent activity.
  • Assist with billing inquiries and process refunds as needed.

Requirements:

  • Excellent written and verbal communication skills in Italian (native level) and English (B2 or higher).
  • EU member state passport or a valid Portuguese Residence Permit (a must).
  • Experience with Salesforce case management is a plus.
  • Strong problem-solving abilities and adaptability.
  • Interest in advertising and marketing.
  • Ability to work both independently and as part of a team.

Working Hours: 40 hours per week, Monday to Friday, 09:00 am to 6:00 pm, with a rotational shift pattern and a lunch break.

Location: Onsite at the client's office in Porto.



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