Customer Success Consultant
Há 1 mês
About This Role
As a Senior Analytics Executive at NielsenIQ, you will play a vital role in our client's success. You will work closely with our client base, which includes major brands and retailers, to provide insights and recommendations that drive business growth. If you have a passion for data and storytelling, and enjoy working in a fast-paced environment, this could be the perfect opportunity for you.
Responsibilities
• Participate in business cycles such as brand planning and range reviews to understand client business priorities and the role we can play in supporting these goals.
• Understand the impact we can have on personal objectives of individuals at our clients and identify opportunities for growth.
• Set up client onboarding for analytics and insights services and conduct tactical client training for Guided Analytics and NielsenIQ tools.
• Identify opportunities through day-to-day engagements and hand off opportunities to Account Development to pursue.
• Collect Voice of Customer for User Experience and Service Model related topics.
Delivering Insight
• Become a category expert and engage with the client industry, their categories, and key market trends.
• Challenge client hypothesis and bring a new perspective to drive business growth.
• Make recommendations based on rigorous analysis leveraging multiple data sources, sound business understanding, and commercial awareness.
Requirements
• 3-5 years of experience in a similar role.
• Excellent verbal and written communication skills in English and Portuguese (Spanish is a plus).
• Strong time management and prioritization skills with a proven track record of delivering projects on time.
• Confident numerically and able to analyze data confidently.
• Problem-solving and solutions-oriented with a focus on delivering results.
About NielsenIQ
We provide the most complete and trusted view of consumers and markets in 90 countries, covering 90% of the world's population. We combine unparalleled datasets, pioneering technology, and the industry's top talent to create insights that unlock innovation and redefine what's possible. Join us in our mission to drive business growth and success for our clients.
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