Customer Claims Management Specialist

Há 7 dias


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

About Us
SIXT is a leading global mobility service provider with sales of €3.07 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 222,000 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide.

Your Role at SIXT
You will investigate and process damage claims efficiently, ensuring they align with our guidelines. You will collaborate with internal teams, insurance companies, authorities, and damage experts. You will provide exceptional customer service and communicate with clients in English. Estimated Salary: €45,000 - €60,000 per annum.

Your Skills Matter
You have previous experience in claims management or customer service and a passion for client interaction. You possess exceptional written and verbal communication skills, with a problem-solving mindset. You demonstrate outstanding communication and negotiation skills and have a solution-focused working style. You are able to interact effectively with clients, insurance companies, and legal entities. Fluency in English is required; additional language skills are a plus.

What We Offer
We offer generous time off, including 28 days of vacation, an additional day off for your birthday, and 1 volunteer day per year. We also provide a hybrid working model with no dress code and permanent contracts from the start. Benefits include private health insurance, performance-related bonuses, and access to discounts on SIXT products and services.


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