Zendesk Technical Support Expert
2 semanas atrás
We are seeking a highly skilled Technical Support Specialist to join our team at Zendesk, Inc. This is a fantastic opportunity for individuals who enjoy working in a dynamic and collaborative environment.
About the RoleThis technical support role involves providing exceptional customer experiences through various communication channels, including live messaging/chat and phone. The ideal candidate will have excellent troubleshooting skills, strong analytical abilities, and effective communication skills.
Responsibilities- Provide initial support and troubleshooting for customers experiencing technical issues related to Zendesk's multi-product platform.
- Work closely with customers to understand their needs and provide solutions that exceed their expectations.
- Dedicate time to resolving problems and propose improvements where possible.
- At least 2 years of experience in technical support, preferably in a software environment.
- Proven track record of supporting customers via live messaging/chat, phone, and email.
- Strong ability to evaluate, troubleshoot, and replicate customer technical issues.
- Experience in swarming-based support environments.
- Excellent multitasking skills and familiarity with API, HTML, or CSS (desired).
- Proficiency in English language, both spoken and written.
- Strong communication skills and digital proficiency.
- Familiarity with common help desk/ticketing solutions, such as Zendesk.
- Ability to explain complex issues in simple terms.
Zendesk offers a competitive salary of $**75,000 - $90,000 per annum**, depending on experience and qualifications. We also provide a comprehensive benefits package, including health insurance, retirement savings plan, and generous paid time off.
About UsAt Zendesk, we believe in creating a fulfilling and inclusive experience for our employees. Our hybrid work model enables us to balance remote work with in-person collaboration. We value diversity, equity, and inclusion in the workplace and strive to create a welcoming environment for everyone.
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