Customer Support Specialist

4 semanas atrás


Lisboa, Lisboa, Portugal Sitel Corp. Tempo inteiro

Lisbon, Portugal is the perfect location for a talented Czech Customer Advisor to make their career in a multicultural environment. Your future project involves joining our Czech Customer Support team at Nikon, one of the world's leading suppliers of innovative products and solutions based on advanced opto-electronics and precision technologies.

About Nikon
Nikon is famous for its cameras and binoculars, offering high-quality products that have made it a respected brand globally. As a customer service specialist, you will be part of this esteemed company's support team, working closely with customers via phone and email to provide exceptional service and solutions to their demands.

Job Description
Your daily responsibilities will include:

  • Supporting customers by answering their questions regarding products and services
  • Offering solutions for customers' demands by identifying and troubleshooting with available resources
  • Building meaningful relationships, answering customers' questions in a courteous, friendly, and professional manner
  • Meeting and exceeding service quality goals, compliance regulations, and productivity targets
  • Creating amazing experiences that people value and we are proud of

Requirements
To succeed in the role, you will need to have:

  • Native or proficient level of Czech (C2)
  • Advanced level of English (at least C1) both verbal and written
  • Strong communication skills – with excellent phone conversation skills, attentive listening, and superior writing skills
  • Analytical and problem-solving skills with strong attention to detail
  • Desire to learn and advance, be a curious investigator and problem solver
  • High-speed internet access and appropriate conditions for remote work
  • Must hold EU citizenship or valid work permit for Portugal
  • Be a local candidate or willing to relocate to Lisbon, Portugal

Estimated Salary Range: €40,000 - €55,000 per annum, depending on experience. Benefits include a relocation package, competitive wages, paid professional training, employee discounts, private healthcare & dental insurance (after six months of employment), growth opportunities through various development programs, fun and engaging company-wide initiatives, job stability, life-long skills and experience, and an excellent work culture.

Why Work for Us?
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. We are looking for talented individuals who share our passion for delivering exceptional customer service and making a positive impact.



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