Travel Industry Customer Service Representative
Há 1 mês
Job Summary
We are seeking a highly skilled Customer Service Agent to join our team in the Travel Industry. As a Customer Service Agent, you will be responsible for providing exceptional customer service to our clients, handling customer inquiries, and resolving any issues that may arise.
Key Responsibilities
- Provide courteous and professional service to customers via phone, email, or chat
- Respond to customer inquiries and resolve any issues in a timely and efficient manner
- Research and provide information on travel rates, destinations, and packages
- Meet revenue and close rate goals through effective sales techniques
- Track and report call types and service issues
Requirements
- Fluent written and verbal communication skills in German
- Good written and verbal communication skills in English (minimum B2)
- High School Diploma or higher (preferred)
- Excellent communication skills and social intelligence
- Previous call center experience in sales and/or customer service capacity
- Strong web-based navigation skills
- Flexible and quick learner, able to adapt continuously
What We Offer
- International career in a multicultural environment
- Training and familiarization phase
- Investment in training and personal development
- Respectful and inclusive environment
- Opportunity to grow in a dynamic leading multinational company
- Accommodation in a Teleperformance apartment
- Refund of initial flight expenses
- Annually complementary return flight to your home country (within Europe)
- Health Insurance since day one in the company
- Free company events and activities
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