Revenue Systems Operations Specialist
Há 4 dias
**Company Overview**
Phiture is a technology company in the global payments industry, connecting consumers, financial institutions, merchants, governments, and businesses worldwide to enable secure and convenient electronic payment forms.
**Job Summary**
The Revenue Systems Operations Senior Analyst will play a critical role in supporting strategic and tactical platform projects to improve usability, increase business efficiency, and deliver enhancements and fixes to the Revenue operational systems managed by the I&E System Operations team.
**Key Responsibilities**
- Provide first-tier technical and process support directly for inquiries related to Revenue Business Operation's platforms, including system records that drive delivery, billing, and revenue recognition.
- Operational support of product line campaigns, including Client Services Revenue, Subscriptions, Platforms, Bulletins, and other bulk product deliveries.
- Support investigation and resolution of issues, concerns, and general requests under general supervision.
- Conduct periodic Quality Control checks and Data Audits to ensure data accuracy and integrity.
- Support platform maintenance and enhancements as defined in the operations roadmap for integrations and system improvements.
**Requirements**
- Bachelor's degree or combination of experience and formal education.
- Experience contributing to the delivery of accurate and timely resolutions to inquiries under direct guidance.
- Demonstrates strong knowledge of customer service standards, processes, and tools.
- Demonstrates ability to contribute to support projects/inquiries related to CRM, ERP, and other operational systems (Oracle, Salesforce.com, Billing, etc.).
- Strong verbal and written communication skills.
- Advanced software skills; proficient in Microsoft Word, Excel, and PowerPoint.
**Salary & Benefits**
$85,000 - $110,000 per year, depending on experience, plus comprehensive benefits package.
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