Pet Retail Support Specialist
Há 3 dias
Job Title: Pet Retail Support Specialist
">About the Role:
We are seeking a skilled Pet Retail Support Specialist to join our team in Portugal. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients via inbound calls and email.
Your Key Responsibilities:
- Assist clients with their inquiries and requests in a timely and professional manner.
- Become an expert in our client's pet-related products and services.
- Resolve product or service issues by clearly understanding customer complaints.
- Provide accurate and up-to-date information to empower customers to make informed decisions.
- Listen actively to customer needs and provide personalized solutions.
What We Offer:
- A competitive salary of €20,000 - €25,000 per year, depending on experience.
- The opportunity to work remotely from Portugal.
- Full-time contracts with indefinite duration.
- A bring-a-friend referral bonus program.
- Ongoing training and development opportunities to enhance your skills and career prospects.
Your Qualifications:
- A high level of French (written and oral) and fluency in English (B2).
- Previous experience in customer service is highly valued.
- Excellent communication skills, empathy, and a customer-centric approach.
- Familiarity with MS Office package and pet-related industries is a plus.
About Us:
Phiture is a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions. Our company values diversity, equality, and inclusion, and we are committed to creating a workplace where everyone feels valued and respected.
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