Pet Retail Support Specialist

Há 3 dias


Lisboa, Lisboa, Portugal Phiture Tempo inteiro

Job Title: Pet Retail Support Specialist

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About the Role:

We are seeking a skilled Pet Retail Support Specialist to join our team in Portugal. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients via inbound calls and email.

Your Key Responsibilities:

  • Assist clients with their inquiries and requests in a timely and professional manner.
  • Become an expert in our client's pet-related products and services.
  • Resolve product or service issues by clearly understanding customer complaints.
  • Provide accurate and up-to-date information to empower customers to make informed decisions.
  • Listen actively to customer needs and provide personalized solutions.

What We Offer:

  • A competitive salary of €20,000 - €25,000 per year, depending on experience.
  • The opportunity to work remotely from Portugal.
  • Full-time contracts with indefinite duration.
  • A bring-a-friend referral bonus program.
  • Ongoing training and development opportunities to enhance your skills and career prospects.

Your Qualifications:

  • A high level of French (written and oral) and fluency in English (B2).
  • Previous experience in customer service is highly valued.
  • Excellent communication skills, empathy, and a customer-centric approach.
  • Familiarity with MS Office package and pet-related industries is a plus.

About Us:

Phiture is a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions. Our company values diversity, equality, and inclusion, and we are committed to creating a workplace where everyone feels valued and respected.



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