E-Commerce Business Development Executive
Há 2 dias
We are seeking a highly skilled E-Commerce Account Manager to join our team. As the main point of contact for assigned clients, you will foster strong relationships and understand their business needs.
About the RoleThis is an exciting opportunity to work with over 200 DTC brands, utilizing state-of-the-art strategies, tactics, and processes in the e-commerce space.
Key Responsibilities:- Serve as the primary point of contact for assigned clients, developing and maintaining strong relationships.
- Manage the onboarding process for new clients, ensuring a seamless transition and clear communication of expectations.
- Regularly check in with clients to ensure satisfaction, address concerns, and provide support as needed.
- Collaborate with internal teams to address client requests and deliver solutions.
- Proactively identify opportunities to upsell or cross-sell additional products or services based on client needs.
- Track and report on account performance, providing insights on client health, renewal likelihood, and areas for improvement.
- Resolve any client issues or escalations promptly, ensuring high levels of satisfaction and retention.
- Bachelor's degree in Business, Marketing, Communications, or a related field.
- 3-5 years of experience in account management, customer success, or sales, preferably in e-commerce.
- Proven track record of maintaining strong client relationships and achieving sales targets or KPIs.
- Excellent communication, negotiation, and problem-solving skills.
- Ability to manage multiple accounts and priorities effectively.
- Strong organizational skills with attention to detail.
- Exposure to extensive networks of +200 DTC brands.
- Verified companies, ensuring secure and legitimate opportunities.
- Secure payments through our platform.
- Direct talent matching, cutting down lengthy job hunting processes.
- A very exclusive community for networking opportunities.
- Retention program for long-term growth and success.
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