Customer Success Expert

Há 1 mês


Lisboa, Lisboa, Portugal Archon Systems Tempo inteiro
About the Role

We are seeking a highly skilled Customer Success and Support Specialist to join our team at Archon Systems. As a key point of contact for our customers, you will be responsible for ensuring their technical issues are resolved and helping them get the most out of our software.

  • Provide exceptional customer support via email, live chat, and phone during business hours.

  • Guide customers through the onboarding process by offering 1:1 or group training sessions via Zoom.

  • Resolve technical issues for customers, from basic software troubleshooting to investigating more complex integration problems.

  • Proactively schedule regular check-ins to ensure our customers are adopting inFlow effectively.

Requirements

To be successful in this role, you will need to be customer-centric, empathetic, and a strong communicator. You should also be a quick learner, able to master new software efficiently, and a problem-solver who is not afraid to dive into complex issues.

We are looking for a team player who is willing to help colleagues and contribute beyond their main role. If you have experience in customer-facing roles, SaaS, and inventory management, that would be a plus.

About Us

At Archon Systems, we value our customers and strive to provide them with the best possible experience. We believe in building strong relationships with our customers and helping them succeed in their business endeavors.


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