Customer Service Experience Specialist
3 semanas atrás
We are seeking a highly skilled Customer Service Experience Specialist to join our team at Jl Talent Partners in Portugal. Key Responsibilities:
- Provide top-notch support to customers via phone and email, addressing a wide range of issues.
- Offer accurate, valid, and complete information by utilizing the most suitable procedures.
- Serve as the primary point of contact for customer inquiries, ensuring timely resolutions and responses.
- Foster meaningful relationships with customers by providing courteous, friendly, and professional assistance.
- Achieve and surpass customer service quality goals, comply with regulatory requirements, and meet productivity targets.
- Create exceptional customer experiences that are valued and cherished.
• Work from home flexibility.
• Comprehensive Health Coverage and Private Health Care benefits.
• Attractive Salary package with performance-based bonuses.
Requirements:
• German language proficiency (C2 level).
• English language skills (B2 level).
• Ability to resolve customer concerns and create seamless customer experiences.
• Capability to guide customers through complex procedures from start to finish.
Benefits:
• EU Citizenship or Residence card/Manifest of interest.
• Opportunity to work from home with flexible arrangements.
• Comprehensive Health Coverage and Private Health Care benefits.
• Attractive Salary package with performance-based bonuses.
Estimated salary: €45,000 - €60,000 per annum, depending on experience.
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