Customer Experience Ambassador for Pet Retail

Há 17 horas


Lisboa, Lisboa, Portugal Phiture Tempo inteiro

Company Overview

At Phiture, we are committed to delivering exceptional customer experiences through our innovative products and services. As a Customer Service Representative, you will play a vital role in ensuring that our customers receive the highest level of service and support.

Salary and Benefits

We offer a competitive salary and performance bonus, with opportunities for career growth and professional development. Our full-time contract includes indefinite employment terms, with negotiable arrangements based on experience and client needs. Remote work is available from Portugal, offering a unique blend of flexibility and cultural immersion.

About the Role

This Customer Service position interfaces with customers via inbound calls, outbound calls, or through the internet, depending on client requirements. Your primary responsibilities will include:

  • Assisting clients via inbound calls and emails by answering their inquiries and attending to potential requests.
  • Becoming a specialist in our client's products and services, resolving product or service problems by clarifying customer complaints.
  • Providing accurate, valid, and complete information using the right methods/tools.
  • Offering real-time, accurate information empowering customers to make informed decisions.
  • Listening to customers' unique situations and acknowledging their needs, going beyond their service expectations.

Requirements and Qualifications

To succeed in this role, you should possess:

  • A high level of Polish (written and oral) and fluent English (B2).
  • Previous experience in customer service is highly valued.
  • Excellent communication skills coupled with empathy, team spirit, and customer orientation.
  • Knowledge of the MS Office package.
  • Familiarity with pet-related topics is highly valued.
  • A positive and can-do attitude.

Eligibility to Work and Location

In accordance with Portuguese law, only applicants who are legally authorized to work in Portugal will be considered for this position. The job is located in Lisbon, Portugal, with remote work options available.

Language Requirements

Pollish (Required)

Estimated Salary Range: €25,000 - €35,000 per annum



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