Customer Service Representative for Media Streaming
1 dia atrás
Are you looking for a challenging role in customer service? We are seeking a highly skilled and fluent Swedish speaker to join our team at Teleperformance Portugal as a Customer Service Representative for Viaplay. This role involves handling user inquiries across various communication channels, including voice, email, chat, and social media.
Key Responsibilities:
- Registration and Sign-in: Guide users through account setup and login issues;
- Streaming: Troubleshoot streaming quality, buffering, or content playback problems;
- App & Device support: Provide assistance on compatibility, installation, and device settings;
- Account and Payment: Help users manage subscriptions, update payment methods, and resolve billing issues;
- Pause and Cancellation: Assist with subscription pauses or cancellations;
- Feedback: Collect and communicate user feedback for platform improvements.
What You'll Need:
- Native Swedish speaker;
- Fluency in English (B2 level mandatory);
- High school diploma required;
- Excellent communication and interpersonal skills and team spirit;
- Able to handle confidential and/or highly sensitive information;
- Interest in Movies, Series, and Sports;
- Experience in Customer Service (preferred).
About Teleperformance Portugal:
We are one of the 25 best companies to work for in Europe, recognized by Great Place to Work Institute. Our team provides services in 35 languages, making us a multicultural and highly skilled workforce. With over 12,000 employees from 111 nationalities, we offer integrated omnichannel solutions, cutting-edge technology, and high security standards.
Salary and Benefits:
The estimated salary for this role is €28,000 - €32,000 per annum, depending on experience. As a valued member of our team, you will also enjoy a range of benefits, including competitive compensation, opportunities for career growth, and a dynamic work environment.
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