Customer Service Representative for Media Streaming

1 dia atrás


Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro

Are you looking for a challenging role in customer service? We are seeking a highly skilled and fluent Swedish speaker to join our team at Teleperformance Portugal as a Customer Service Representative for Viaplay. This role involves handling user inquiries across various communication channels, including voice, email, chat, and social media.

Key Responsibilities:

  • Registration and Sign-in: Guide users through account setup and login issues;
  • Streaming: Troubleshoot streaming quality, buffering, or content playback problems;
  • App & Device support: Provide assistance on compatibility, installation, and device settings;
  • Account and Payment: Help users manage subscriptions, update payment methods, and resolve billing issues;
  • Pause and Cancellation: Assist with subscription pauses or cancellations;
  • Feedback: Collect and communicate user feedback for platform improvements.

What You'll Need:

  • Native Swedish speaker;
  • Fluency in English (B2 level mandatory);
  • High school diploma required;
  • Excellent communication and interpersonal skills and team spirit;
  • Able to handle confidential and/or highly sensitive information;
  • Interest in Movies, Series, and Sports;
  • Experience in Customer Service (preferred).

About Teleperformance Portugal:

We are one of the 25 best companies to work for in Europe, recognized by Great Place to Work Institute. Our team provides services in 35 languages, making us a multicultural and highly skilled workforce. With over 12,000 employees from 111 nationalities, we offer integrated omnichannel solutions, cutting-edge technology, and high security standards.

Salary and Benefits:

The estimated salary for this role is €28,000 - €32,000 per annum, depending on experience. As a valued member of our team, you will also enjoy a range of benefits, including competitive compensation, opportunities for career growth, and a dynamic work environment.



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