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German and English Phone Support Specialist
2 meses atrás
Astrea Recruitment is committed to transforming the challenges of finding a new job into an inspiring path of change and support. With 17 years of experience, we have proven ourselves to be among the best in the recruitment field.
We are currently looking for a Phone Support Agent with German and English skills for our client, a company offering various solutions and services in the BPO field. The ideal candidate will be responsible for providing excellent customer service and support to clients.
Key Responsibilities:
- Answer customer inquiries and provide additional information as needed.
- Listen carefully to customer questions and issues and provide solutions.
- Guide customers through the solution implementation process.
- Build trust through a friendly approach and timely response.
- Strive for customer satisfaction and happiness.
Requirements:
- Amazing skills in both German and English (C1) level.
- Great people skills and a positive attitude.
- Quick and adaptable learner.
- Able to adapt to various types of people and remain calm and polite.
- Located in or willing to relocate to Varna.
- Determined to do a good job and provide quality service.
What We Offer:
- Competitive salary ( 3000-3200 BGN GROSS ) and additional health insurance.
- Shifts organized during the daytime (Mon-Fri, 08-20h and 08-18h during the weekend).
- Two weeks for initial onboarding, plus two more weeks of shadowing.
- Food vouchers (120BGN) and performance bonuses.
- Full-time hybrid employment and various training programs available.
- Paid annual leave days, multisport card, plus corporate discounts.
If you feel confident that you're the perfect fit, please share your detailed resume in English.
