Airline Customer Success Ambassador In Prague
2 semanas atrás
We are an international Air France company based in Prague, employing 520+ people from 74 nationalities who speak 22 different languages. Our business is constantly growing as we provide customer service to the airline and luxury industries.
Our MissionWe aim to deliver exceptional customer experiences by building strong relationships and leveraging cultural understanding to create meaningful connections between people.
What We Offer- Possibility of remote work from home
- 40 days of working from abroad per year
- Regular training and long-term development opportunities
- A travel fund of up to 12 000 CZK per year for you and your family or friends
- Leisure allowance of up to 6 000 CZK per year for sports activities/language courses/etc.
- Meal tickets in the value of 160 CZK per working day
- 23 days of holiday per year (including 3 extra days)
- Discounted air tickets with Air France up to 90% discount
- Growing opportunities (90% of our team leaders/managers have been hired internally)
- Stable work conditions (permanent contract) and a friendly environment
- Private medical assistance for you and your relatives
- Discounts with local shops in the Florentinum building
- A referral program
- Company events
- A monthly financial contribution for parents returning to work sooner, up to the 3rd year of their child's age
This role involves helping customers with various requests through multiple channels, being a link between partners and customers, and establishing positive relationships with coworkers, supervisors, and customers.
Requirements- An open and friendly personality
- Proficiency in English and Czech, with a willingness to use them daily
- Experience in customer service (a plus)
Based on industry standards and location, we estimate the salary for this position to be around 50,000 - 70,000 CZK per month.
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