Customer Support Expert
4 semanas atrás
At AnyDesk Software, we are seeking a highly skilled Customer Support Associate to join our team. This role is perfect for someone who is passionate about delivering exceptional customer service and has a strong technical background.
About the RoleWe are looking for a talented individual who can provide quick and competent technical assistance for our remote access software. As a Customer Support Associate, you will be responsible for resolving technical issues through various communication channels, developing best practices for recurring problems, and collaborating with the sales and business development team.
Key Responsibilities:- Partner with customers to effectively resolve technical issues
- Develop best practices for recurring problems
- Collaborate with the sales and business development team
- Advise customers on product usage based on their business requirements
To succeed in this role, you will need to have a technical understanding of our product and be able to communicate effectively with customers. You should also have excellent problem-solving skills, a positive attitude towards challenges, and a passion for delivering exceptional service.
Desirable Skills:- Previous experience in a customer-facing role
- Knowledge of operating systems (Windows, macOS, Linux, Android, iOS)
- Fluency in English (German, Italian, French preferred)
We offer a competitive salary of €45,000 per annum, flexible working hours, and opportunities for personal and professional growth. Our company culture values innovation, teamwork, and customer satisfaction.
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