Customer Support Specialist in Berlin
4 semanas atrás
We are a fast-paced company based in Berlin, and we're looking for an experienced Customer Service Representative to join our team. This role offers a unique opportunity to make a real impact on our customers' experiences.
Key Responsibilities:- Deliver World-Class Support: Provide top-notch customer service via phone, email, and chat, ensuring seamless communication and resolving issues efficiently.
- Answer Queries: Respond promptly to incoming customer inquiries, addressing their concerns and providing accurate information.
- Solve Issues: Identify problems and offer effective solutions, enhancing customer satisfaction and loyalty.
- Maintain CRM Data: Accurately record customer interactions and feedback in our CRM system.
- Provide Ad-Hoc Support: Offer additional assistance as needed, going above and beyond to meet customer needs.
- Team Player: Collaborate with colleagues to achieve shared goals and contribute to the success of our team and projects.
To succeed in this role, you'll need:
- Languages: Native-level German and at least C1 English proficiency.
- Experience: Previous experience in luxury customer service or the hotel industry is highly desirable.
- Skills: Excellent communication and problem-solving skills, with a drive for excellence and professionalism.
- Work Permit: A valid German work permit is required.
In return, you can expect:
- Competitive Salary: A salary that reflects your value to our organization.
- Full-Time Position: 40 hours per week, with opportunities for growth and development.
- Permanent Contract: Stability and security in your career.
- Berlin Location: The chance to live and work in one of Europe's most vibrant cities.
Estimated Salary: €45,000 - €55,000 per annum, depending on experience.
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