Customer Service Representative for Lighting Products in Lisbon

3 semanas atrás


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro
About the Role

We are seeking a skilled Customer Service Representative to join our team in Lisbon. In this role, you will be responsible for providing exceptional support to customers by responding to their inquiries and documenting relevant case information.

As a Customer Service Representative, you will be the primary point of contact for customers via phone, email, and social media channels. You will need to adapt the brand's voice and tone for interactions on both private and public channels, ensuring that every customer interaction is positive and friendly.

You will work in a multicultural team environment alongside a diverse group of colleagues, collaborating to achieve excellent customer satisfaction. To succeed in this role, you must be a native French speaker with a good level of English, motivated, and committed to your work.

Key Responsibilities
  • Provide timely and effective responses to customer inquiries via phone, email, and social media channels.
  • Document relevant case information to ensure accurate record-keeping.
  • Adapt the brand's voice and tone for interactions on both private and public channels.
  • Work collaboratively with the team to achieve excellent customer satisfaction.
Requirements

To be successful in this role, you must have:

  • A native French language proficiency with a good level of English.
  • A motivation to work in a fast-paced environment.
  • A commitment to delivering exceptional customer service.
  • The ability to work effectively in a multicultural team environment.
What We Offer

We offer a competitive salary package, including:

  • A gross monthly salary of €890 x 14 months.
  • A performance bonus of up to €100 per month.


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