Customer Growth Manager
4 semanas atrás
At Sword Health, we're on a mission to revolutionize the way we approach pain management. As a key member of our Customer Success team, you'll play a critical role in driving customer satisfaction, retention, and revenue growth. Your primary objective will be to onboard, manage, and expand our portfolio of employer customers, leveraging your expertise to deliver impactful results and drive business expansion.
Key Responsibilities- Drive client growth and engagement by managing the end-to-end client lifecycle, including implementation, employee engagement, and ongoing value demonstration.
- Lead and optimize implementation projects, ensuring seamless post-sale experiences for new clients and driving growth-oriented outcomes.
- Cultivate strategic, growth-focused relationships with customers, fully understanding their goals and working to surpass clinical and economic outcomes that align with expansion potential.
- Own and evolve a high-impact area of Sword's Customer Success, shaping strategic initiatives that drive growth and refining team playbooks, renewal planning, and account expansion strategies.
- Deliver actionable insights and growth metrics through impactful reporting, regular strategic meetings, and annual business reviews.
- Develop and execute growth-oriented account plans, assessing total account potential, establishing clear growth goals, and recommending strategic investments to maximize client value and expansion.
- Champion customer needs to support growth, acting as the voice of the customer internally and collaborating with teams to address pain points and deliver solutions that drive high satisfaction and pave the way for renewal and upsell opportunities.
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