German Bilingual Customer Service Representative

3 semanas atrás


Porto, Porto, Portugal Brickbrands Tempo inteiro

Job Summary: We are seeking a highly motivated and detail-oriented German Bilingual Customer Service Representative to join our team at BrickBrands. As a Customer Service Agent, you will be responsible for protecting brands from harmful content on various social media platforms and promoting a positive community for the brands by issuing responses and removing negative brand sentiments.

Key Responsibilities:

  • Respond to potential customers via chat, email, or direct messages
  • Monitor and engage with content seen all across social media platforms
  • Work with various brands from different industries to detect, review, and monitor all kinds of content
  • Rapidly identify any online communication and stay up to date with the latest social media trends/lingo
  • Understand brand policies and guidelines to effectively analyze information and make timely decisions
  • Maintain constant communication with your manager to resolve any issues or questions

Requirements:

  • A High School Diploma or equivalent
  • A personal PC/laptop with a working webcam
  • MUST be able to hold up a conversation in German, fluent and native speakers are a plus
  • Excellent English communication skills in both written and oral

About BrickBrands: BrickBrands is a fast-growing company offering a lot of opportunities and valuable learning experiences that open doors for talented individuals to be a part of our global team. We embrace and promote diversity and inclusivity, the first step in building better relationships and conversations.



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