Customer Support Specialist with Relocation Opportunities

1 semana atrás


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro
Role Overview

We are seeking a highly skilled Customer Support Specialist to join our team at Cross Border Talents. This role offers the opportunity to work in a dynamic and multicultural environment, providing top-tier customer support and fostering strong connections with clients.

Key Responsibilities
  • Deliver exceptional customer service through effective issue resolution, inquiry addressing, and proactive communication.
  • Develop and maintain relationships with customers to enhance satisfaction and loyalty.
  • Cultivate expertise in managing customer interactions via phone, email, and chat, showcasing professionalism and empathy.
  • Collaborate closely with internal teams to deliver customized solutions that meet customer needs.
  • Stay up-to-date on company products and services to provide accurate and informative responses.
Requirements and Qualifications
  • Fluency in Polish (spoken and written) is essential for success in this role.
  • Proficiency in English for internal collaboration and effective communication.
  • No prior experience is necessary; comprehensive training will be provided to ensure your success.
  • Strong communication and interpersonal skills are crucial for building relationships with customers and colleagues.
  • A customer-focused attitude and problem-solving approach are key to delivering excellent results.
  • The ability to thrive in a team-oriented and dynamic work environment is vital for success in this role.
What We Offer
  • A competitive salary package, estimated to be around €35,000 per annum, considering the location and industry standards.
  • Relocation support, including assistance with flights and temporary accommodation, to help you settle into your new life in Lisbon.
  • Paid training to equip you with the skills and knowledge required to excel in the role.
  • A comprehensive employee benefits package, including health insurance and opportunities for professional growth and development.
  • A welcoming and multicultural work environment in the vibrant city of Lisbon, offering a unique blend of culture, entertainment, and lifestyle.


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