Technical Support Specialist L1

6 meses atrás


Lisboa, Portugal Planet Tempo inteiro

remote type- Onsite- locations- Lisbon - Portugal- time type- Full time- posted on- Posted Today- job requisition id- JR07834 The Technical Support Specialist (Network) Level 1 agent provides a turnkey support role to all Planet Hoist Network installed base customers, on the multiple platforms/services Hoist hosts and serves. As a customer technical support specialist, you must be ready to engage on all types of Level 1 related enquires, by quickly and effectively gathering the necessary information identify the root cause and either resolve the customer’s issue or redirect/escalate to the correct upper Levels within Planet.

As the first point of contact for Planet Hoist Network customers, you will provide all types of

assistance, to those experiencing technical issues with the systems platforms that Planet Hoist have accepted contractual responsibility for, including among others, remote troubleshoot / analyses, and proper systems operational assessments, striving to provide the highest level of technical customer service to the customer whilst demonstrating excellent levels of technical skill to resolve issues

accurately and quickly.

What you will do
- Responsible to deliver the content to end users on an appropriate manner, focused on meeting contracted customers SLA´s and KPI´s
- Analyse data to determine issues root causes of problems and resolve them from remote, using as required diagnostic testing and software equipment
- Maintain system capabilities by testing existing equipment and programs, providing remote
troubleshooting solutions for systems issues that affect course delivery
- Carrying out screen-sharing to help customers get set up and operational
- Empowering customers by promoting Knowledge base and self service
- Configure security, operational and access settings/permissions for groups or individuals
- Work with Level 2 and Product Team on escalated tickets
- Log and escalate calls with third parties where required, ensuring communication back to the customer
- Onboard new team members and provide necessary product and processes training

Who you are
- Excellent analytical and problem-solving skills, with the ability to multitask, with solid
troubleshooting experience
- Exceptional customer service and confident communication skills, customising your interaction to the individual customer personalities and contexts
- Strong work ethic and ability to work efficiently and effectively with mínimal supervision
- Ability to work in a fast-paced environment with excellent organizational skills
- Able to work to targets (SLA’s)
- Basic technical background in Engineering for TCP/IP | Networks (Switching, Routing)
- Wide proven experience of remote or on-site support, collaborating with customers, partners, and
internal teams
- Experience in network operations or on field operations
- Preferably familiar with some types of production environments and common industry brands &
variants of hardware assembly and configuration

What you will need to bring to planet
- Excellent teamwork skills
- Enthusiastic and a great attitude towards learning
- Experience managing service and/or operational level agreements with strong customer service, interpersonal and active listening skills
- A high standard of written and spoken English and Nordic Languages - Swedish/Norwegian/Finnish/Danish (additional languages such as French, German, Italian, Spanish are a plus)
- Attention to detail
- Able to work with non-technical customers and technical customers alike
- Preferably with network vendor technical certifications (Aruba, Ruckus, Cisco, Brocade, others)
- Preferably with a B.S. or equivalent science/IT degree preferred
- Willingness to work from the office and to cover 24/7 rotation shifts including weekends and some holidays

About Us
- Company Background- Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners.- Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first.- With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.



  • Lisboa, Lisboa, Portugal Derisk Technologies Tempo inteiro

    Euc L1 Support Engineer Role OverviewAt Derisk Technologies, we are seeking a skilled and motivated Euc L1 Support Engineer to join our team. The ideal candidate will be responsible for providing expert technical support and services for desktop devices (hardware, software, and connectivity) to ensure seamless performance and uptime.Key...


  • Lisboa, Lisboa, Portugal Michael Page Portugal Tempo inteiro

    Support Specialist Role OverviewWe are seeking an experienced Support Specialist to join our international team in Portugal. As a Support Specialist, you will be responsible for providing timely and effective technical support to end-users, customers, or internal teams experiencing issues with software applications, systems, or technology solutions.Key...


  • Lisboa, Lisboa, Portugal ALTER SOLUTIONS Tempo inteiro

    At Alter Solutions, we are seeking an experienced Technical Application Support Specialist to join our team. This role is integral in maintaining and optimizing the applications crucial to banking operations.About the RoleWe require a strong technical and analytical expert who possesses a solid foundation in IT service management, problem-solving, and an...


  • Lisboa, Lisboa, Portugal Derisk Technologies Tempo inteiro

    Job Description:We are seeking a highly skilled Euc L1 Support Engineer to manage desktop devices, including hardware, software, and connectivity incidents. Key responsibilities include providing standard and approved hardware and software support and maintenance on desktop devices throughout their lifecycle. This includes remote management using appropriate...


  • Lisboa, Lisboa, Portugal Michael Page Portugal Tempo inteiro

    About the RoleWe are seeking an experienced Technical Support Specialist to join our team in supporting SAP systems. This is a great opportunity to work with a dynamic international company and contribute to the success of our logistics operations.Job SummaryThe Technical Support Specialist will be responsible for providing timely and effective technical...


  • Lisboa, Lisboa, Portugal Michael Page Portugal Tempo inteiro

    **Job Summary**We are seeking a highly skilled Technical Support Specialist to join our dynamic team at Michael Page Portugal.About the RoleThis is an excellent opportunity for a Logistics IT Support Analyst to provide technical support and expertise to our clients in the Logistics area. As an ERP Support Expert, you will be responsible for providing timely...


  • Lisboa, Lisboa, Portugal Michael Page Portugal Tempo inteiro

    Job Description:SAP Support AnalystAbout Our Client:An international client in the Logistics area is seeking a Support Specialist with experience in SAP.Key Responsibilities:Provide timely and effective technical support to end-users, customers, or internal teams experiencing issues with software applications, systems, or technology solutions;Diagnose and...


  • Lisboa, Lisboa, Portugal Alter Solutions Tempo inteiro

    Job OverviewWe are seeking a skilled Technical Support Specialist to join Alter Solutions, a leading institution in the banking sector.The successful candidate will be responsible for ensuring the stability, availability, and performance of our banking applications.Key Responsibilities:Provide first- and second-level technical support to resolve incidents...


  • Lisboa, Lisboa, Portugal Michael Page Portugal Tempo inteiro

    Job DescriptionThis is an excellent opportunity to work with a renowned international company in the logistics sector.About the RoleWe are seeking a highly skilled Technical Support Specialist to join our dynamic team. As a key member of our support team, you will provide timely and effective technical support to end-users, customers, or internal teams...

  • Support L1

    6 meses atrás


    Lisboa, Portugal Irium Portugal Tempo inteiro

    Na IRIUM queremos que persigas sempre os teus sonhos! Aqui, prepara-te para conquistares as tuas metas, enquanto disfrutas do caminho. Atualmente encontramo-nos à procura de **Support L1**: O que esperamos de ti? **Requisitos**: +5 anos de experiência em suporte. Administração, análise e gestão de tickets. **Localização**: Remoto O que...


  • Lisboa, Lisboa, Portugal Alter Solutions Group Tempo inteiro

    About UsThe Alter Solutions Group is a leading IT consultancy that drives digital transformation. Our team of experts has been serving clients since 2006, with offices in various countries worldwide.Job DescriptionWe are seeking an experienced Technical Application Support Specialist to join our client, a prominent banking institution. As a key member of our...

  • Technical Support Specialist

    3 semanas atrás


    Lisboa, Lisboa, Portugal Alter Solutions Group Tempo inteiro

    Company OverviewThe Alter Solutions Group is a leading IT consultancy firm, promoting digital transformation since 2006 in Paris. In 2022, we joined the act digital group, forming a global community of talent in technology with presence in thirteen countries: Germany, Belgium, Brazil, United States, Canada, Morocco, Mexico, Spain, France, Luxembourg, Poland,...


  • Lisboa, Portugal Planet Tempo inteiro

    remote type- Onsite- locations- Lisbon - Portugal- time type- Full time- posted on- Posted 5 Days Ago- job requisition id- JR07835 The Technical Support Specialist (Network) Level 1 agent provides a turnkey support role to all Planet Hoist Network installed base customers, on the multiple platforms/services Hoist hosts and serves. As a customer technical...


  • Lisboa, Portugal WTW Tempo inteiro

    **About Us** WTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828. Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a 175 strong global...


  • Lisboa, Lisboa, Portugal Michael Page Portugal Tempo inteiro

    About the RoleOur client, a leading international player in the Logistics sector, is seeking an experienced Technical Support Specialist with expertise in SAP to join their team. This is an exciting opportunity to work with a dynamic organization and contribute to the success of their operations.Key ResponsibilitiesProvide timely and effective technical...

  • IT Support L1 Analyst

    6 meses atrás


    Lisboa, Portugal Willis Towers Watson Tempo inteiro

    WTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828. Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a 175 strong global team of who...

  • IT Support L1 Analyst

    3 meses atrás


    Lisboa, Portugal WTW Tempo inteiro

    **About Us** WTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828. Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a 175 strong global...

  • Digital Support Specialist

    4 semanas atrás


    Lisboa, Lisboa, Portugal Support Tempo inteiro

    Unlock a Better Quality of Life at WorkAbout MoveWORKMoveWORK provides cutting-edge solutions to improve work-life balance for occupants, customers, and service agents. Our innovative SaaS platform offers customizable mobile applications and premium services like user coaching, training, and technical support.Role OverviewWe are seeking an experienced...


  • Lisboa, Lisboa, Portugal Axians Portugal Tempo inteiro

    Unlock Your Potential as a Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team at Axians Portugal. As a Technical Support Specialist, you will be responsible for owning, investigating, and solving customer technical issues. You will work collaboratively within and across teams, leveraging troubleshooting tools...


  • Lisboa, Portugal Planet Tempo inteiro

    remote type- Onsite- locations- Lisbon - Portugal- time type- Full time- posted on- Posted Yesterday- job requisition id- JR07837 About Us: The payments market is the most exciting technology market in the world today for good reason. McKinsey values it globally at over $2 trillion and it’s growing between 13-15% year-on-year. Some of the largest most...