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Renewal Account Growth Specialist

2 semanas atrás

Lisboa, Lisboa, Portugal CLEVERLY LDA (Portugal) Tempo inteiro

**About the Role**

CLEVERLY LDA (Portugal) is seeking a skilled Renewal Account Growth Specialist to join our team. As a key member of our customer success organization, you will be responsible for driving growth through subscription optimization and renewal negotiations.

**Responsibilities:**

  • Lead future subscription negotiation at the time of renewal with a focus on reducing current discount and expanding term length.
  • Properly qualify expansion opportunities.
  • Identify customers who are high risk leading to a potential churn or contraction.
  • Partner with Customer Success and Sales teams in building save plans for at risk customers.
  • Work with our Customer Success and Sales teams to provide feedback on the growing requirements of our customers.

**Requirements:**

  • Must have 3+ years experience in renewing and managing customer accounts.
  • Proficient level of English.
  • Fluent German essential.
  • Excellent phone presence and interpersonal skills.
  • Excellent verbal and written skills.
  • Results oriented.
  • Excellent time management skills.
  • Team Player.
  • Experience with Salesforce.com.
  • Articulate and professional.
  • Experience in negotiating SaaS contracts and pricing.