Technical Support Specialist for Drones and Tech
Há 5 dias
Immerse yourself in a dynamic environment as a Technical Support Specialist for Drones and Tech.
About the role:
We are seeking an exceptional candidate to join our team as a Technical Support Specialist, specializing in drones and tech products. As a key member of our support team, you will play a vital role in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing technical assistance related to our products.
Your responsibilities will include:
- Providing accurate and detailed information about our products, features, and specifications.
- Managing and responding to customer requests through various channels.
- Assisting customers with product setup, troubleshooting, and usage guidance.
- Processing customer orders, returns, and exchanges.
- Ensuring excellent customer satisfaction by addressing inquiries, resolving issues, and providing technical assistance in a timely and friendly manner.
Requirements:
To be successful in this role, you will need:
- A native-level proficiency in English and a minimum C1 level in German.
- A valid work permit for Portugal.
- Living in or willing to relocate to Lisbon for an international career and life experience.
- Keeping up-to-date with social media trends and practices.
- Resilience to sensitive content, demonstrating emotional maturity and professional detachment.
- Motivation and commitment to perform tasks effectively.
- Excitement about intercultural communication and embracing the expatriate lifestyle.
What we offer:
As a valued member of our team, you can expect:
- Type of contract: Unfixed term contract, 30 days probation period.
- Working hours: Full-time (40h/week), Monday-Sunday, 8:00-20:00.
- Salary conditions: €1,450 gross/month + €300 loyalty bonus every 3 months + €3,000 signing bonus + performance bonus €120 from the 4th full month.
- Health insurance after 6 months.
- Paid professional training.
- Employee discounts.
- Fun and engaging company-wide initiatives.
- Excellent work culture.
About us:
Blu Selection is a global leader in the BPO industry, with 170,000 employees across the globe. We provide innovative solutions, technology, and expertise to support operational needs for clients and deliver seamless experiences to customers in the moments that matter.
About living in Lisbon:
Lisbon offers a unique blend of vibrant city life, rich cultural heritage, and a warm climate. You can enjoy a delicious Portuguese cuisine, famous cafe culture, and a large English-speaking local community. The city's proximity to the Atlantic Ocean provides access to beautiful beaches and a relaxed urban lifestyle.
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