Customer Service Specialist for Drones
Há 4 dias
We are seeking a highly skilled and experienced Customer Service Specialist to join our team in Lisbon, Portugal. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients via phone, email, and other communication channels.
Responsibilities- Respond promptly and professionally to customer inquiries and issues.
- Provide accurate and detailed information about drone products, features, and specifications.
- Assist customers with product setup, troubleshooting, and usage guidance.
- Diagnose and resolve technical issues related to drones, remote controllers, software, and accessories.
- Process customer orders, returns, and exchanges.
- Track and update customers on the order status.
- Stay informed about the latest drone models, software updates, and industry trends.
- Provide product recommendations based on customer needs and preferences.
- Native or proficient level of Italian (C2).
- Intermediate level of English (at least B2).
- Strong communication skills – excellent phone conversation skills, attentive listening, and superior writing skills.
- Analytical and problem-solving skills with strong attention to detail.
- Desire to learn and advance, curious investigator, and problem solver.
- Hold EU citizenship or valid work permit for Portugal.
- Be a local candidate or willing to relocate to Lisbon, Portugal.
- Competitive salary: €30,000 - €35,000 per year.
- Relocation package.
- Paid professional training.
- Employee discounts.
- Private healthcare & dental insurance (after six months of employment).
- Growth opportunities through various development programs.
- Fun and engaging company-wide initiatives, including EverBetter wellness program.
- Job stability.
- Life-long skills and experience.
- Excellent work culture.
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