Drone Product Support Specialist
Há 3 dias
Company Overview
Sitel Corp. is a leading manufacturer of drones, action cameras, and other innovative products. We are committed to providing exceptional customer support and excellent product experiences.
Salary
We offer a competitive salary of $55,000 - $65,000 per year, depending on experience.
Job Description
We are seeking an Italian Customer Representative to join our team in Lisbon, Portugal. As a customer service specialist, your daily responsibilities will include:
- Responding promptly and professionally to customer inquiries and issues via phone and email.
- Providing accurate and detailed information about drone products, features, and specifications.
- Assisting customers with product setup, troubleshooting, and usage guidance.
- Diagnosing and resolving technical issues related to drones, remote controllers, software, and accessories.
- Processing customer orders, returns, and exchanges.
- Tracking and updating customers on the status of their orders.
Required Skills and Qualifications
To succeed in this role, you will need:
- A native or proficient level of Italian (C2).
- An intermediate level of English (at least B2).
- Strong communication skills – with excellent phone conversation skills, attentive listening, and superior writing skills.
- Analytical and problem-solving skills with strong attention to detail.
- The desire to learn and advance, be a curious investigator, and problem solver.
- EU citizenship or a valid work permit for Portugal.
Benefits
We offer a relocation package, competitive wages, paid professional training, employee discounts, private healthcare and dental insurance (after six months of employment), growth opportunities through various development programs, fun and engaging company-wide initiatives, job stability, life-long skills and experience, and excellent work culture.
Relocation Information
We provide relocation assistance for candidates willing to relocate to Lisbon, Portugal.
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