Drones Customer Support Specialist
Há 1 mês
About the Job
We are seeking a highly skilled Customer Service Representative to join our team at a leading manufacturer of drones and action cameras. As a member of our customer support team, you will be responsible for providing top-notch service to our customers via phone, email, and other communication channels.
Your primary responsibilities will include:
- Respond promptly and professionally to customer inquiries and issues via various communication channels.
- Provide accurate and detailed information about drone products, features, and specifications.
- Assist customers with product setup, troubleshooting, and usage guidance.
- Diagnose and resolve technical issues related to drones, remote controllers, software, and accessories.
- Process customer orders, returns, and exchanges.
- Track and update customers on the status of their orders.
- Stay informed about the latest drone models, software updates, and industry trends.
- Provide product recommendations based on customer needs and preferences.
- Ensure the highest level of customer satisfaction by consistently meeting or exceeding service quality standards.
- Gather customer feedback and provide insights to improve products and services.
To succeed in this role, you will need to have:
- Native or proficient level of Italian (C2)
- Intermediate level of English (at least B2)
- Strong communication skills – with excellent phone conversation skills, attentive listening, and superior writing skills
- Analytical and problem-solving skills with strong attention to detail
- Desire to learn and advance, be a curious investigator, and problem solver
- Must hold EU citizenship or valid work permit for Portugal
- Be a local candidate or willing to relocate to Lisbon, Portugal (work on site)
Our company offers:
- Relocation package
- Competitive wages
- Paid professional training
- Employee discounts
- Private healthcare and dental insurance (after six months of employment)
- Growth opportunities through various development programs
- Fun and engaging company-wide initiatives, including our EverBetter wellness program
- Job stability
- Life-long skills and experience
- Excellent work culture
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