Drones Customer Support Specialist

Há 1 mês


Lisboa, Lisboa, Portugal Sitel Corp. Tempo inteiro

About the Job

We are seeking a highly skilled Customer Service Representative to join our team at a leading manufacturer of drones and action cameras. As a member of our customer support team, you will be responsible for providing top-notch service to our customers via phone, email, and other communication channels.

Your primary responsibilities will include:

Key Responsibilities
  • Respond promptly and professionally to customer inquiries and issues via various communication channels.
  • Provide accurate and detailed information about drone products, features, and specifications.
  • Assist customers with product setup, troubleshooting, and usage guidance.
  • Diagnose and resolve technical issues related to drones, remote controllers, software, and accessories.
  • Process customer orders, returns, and exchanges.
  • Track and update customers on the status of their orders.
  • Stay informed about the latest drone models, software updates, and industry trends.
  • Provide product recommendations based on customer needs and preferences.
  • Ensure the highest level of customer satisfaction by consistently meeting or exceeding service quality standards.
  • Gather customer feedback and provide insights to improve products and services.
Requirements


To succeed in this role, you will need to have:

  • Native or proficient level of Italian (C2)
  • Intermediate level of English (at least B2)
  • Strong communication skills – with excellent phone conversation skills, attentive listening, and superior writing skills
  • Analytical and problem-solving skills with strong attention to detail
  • Desire to learn and advance, be a curious investigator, and problem solver
  • Must hold EU citizenship or valid work permit for Portugal
  • Be a local candidate or willing to relocate to Lisbon, Portugal (work on site)
Benefits


Our company offers:

  • Relocation package
  • Competitive wages
  • Paid professional training
  • Employee discounts
  • Private healthcare and dental insurance (after six months of employment)
  • Growth opportunities through various development programs
  • Fun and engaging company-wide initiatives, including our EverBetter wellness program
  • Job stability
  • Life-long skills and experience
  • Excellent work culture


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