Customer Success Business Manager

1 semana atrás


Lisboa, Lisboa, Portugal Phiture Tempo inteiro

Job Description
As a Customer Success Business Manager, you will be part of our Cloud & Network Services (CNS) business group, which acts as an innovation engine for Nokia. Our team is focused on driving growth, improving competitiveness, and delivering software-driven solutions in 5G core, autonomous operations, security, monetization, and analytics.
**Key Responsibilities**
• Provide pre-sales support to sales and presales teams, evaluating customer care requirements
• Maximize CARE standardization and position NSW CARE blueprint as the preferred operating model
• Analyze customer requirements and develop customized care solutions
• Monitor CARE contract expiry dates and trigger timely renewals
• Oversee CARE Sales / SM with the MU/GCBT Sales & Renewal Sales teams
• Drive improvements in CARE margins and ensure proper PO booking & invoicing
• Work with Global Services (GS) - CARE market teams for cross Business Group matters

**Requirements**
• Bachelor's or Master's degree in Engineering or any related area
• Experience in pre-sales support and creating offers for multi-projects, services, and end-to-end solutions
• Excellent problem-solving skills based on sophisticated analytical thought and complex judgment
• Experience leading functional teams or projects with moderate resource requirements, risk, and complexity

**About Us**
Nokia is committed to innovation and technology leadership across mobile, fixed, and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks, and fearless to bring our authentic selves to work.



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