Customer Success Manager, Business Growth Expert
Há 2 dias
We are seeking a highly skilled Customer Success Manager to join our team at Pipedrive. As a Customer Success Manager, you will play a critical role in ensuring our customers achieve their business goals and get the most out of our platform.
About the RoleIn this role, you will serve as the trusted advisor to key executive-level stakeholders within your assigned portfolio of accounts. Your primary responsibility will be to onboard customers, increase user acquisition and engagement, ensure retention, and uncover and close upsell opportunities.
You will strive to improve customer satisfaction by understanding their unique business needs, setting actionable next steps, influencing product value add, and protecting and growing annual recurring revenue within your assigned portfolio.
If you have the ability to drive strong customer satisfaction scores, retain customers, protect existing revenue, and grow existing revenue by closing expansion sales, we would love to hear from you.
Key Responsibilities- Serve as the post-sale face of Pipedrive for strategic accounts to onboard customers by assessing their business needs and creating a custom success plan to ensure adoption and value realization.
- Proactively build and maintain strong relationships with key stakeholders in assigned portfolios to actualize long-term retention.
- Use influence with key stakeholders to drive usage and adoption to ensure customer health and full product value attainment.
- Engage in continuous discovery with assigned accounts to uncover upsell opportunities to drive expansion revenue within their portfolio.
- E nsure the timely and successful delivery of our solutions according to customer needs and objectives.
- 2+ years professional experience in Account Management/Customer Success within the tech industry.
- Ability to manage competing priorities and adapt quickly in a fast-paced environment, without losing personal touch with customers or strategy.
- Excellent self-awareness in handling customer escalations by consistently adhering to all established workflows.
- Focus on keeping up to date with product changes and consistently having strong knowledge of product features.
- Strength in effectively partnering with cross-functional teams to infuse the customers' voice and needs back into the business.
- Excellent active listening skills in order to quickly synthesize information and offer advice in a synchronous environment with customers.
- Capability to learn new systems (CRM) to track all customer-related activities and deliverables, pipeline management, and health of account in an efficient manner, and understanding multiple popular industry platforms to consult customers.
- Fluency in English and French with ability to cater communication style and delivery to meet that of the stakeholder.
Pipedrive is a value-driven work environment where people come first. We are a lively bunch of colleagues from over 50 different countries, with offices in Lisbon, Tallinn, Tartu, Prague, London, Dublin, New York, Florida, Riga, and Berlin.
We offer a competitive salary, including all the benefits you'd expect from a great employer (annual bonus system, health insurance, meal allowance, flexible benefits – you can choose whether to use the credit on parking, a public transport card, technology, etc.). Our estimated salary range is $80,000 - $120,000 per year, depending on experience and qualifications.
We encourage diversity in the workplace regardless of age, gender, race, religion, disability, sexual orientation, gender identity, or veteran status.
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