Customer Support/Back-Office Professional
Há 1 mês
We are seeking highly motivated and enthusiastic Customer Support/Back Office professionals to join our team in Portugal.
Job DescriptionThe ideal candidate will be responsible for providing world-class service to customers while working on projects with top prestigious and worldwide brands. Key responsibilities include:
- Supporting clients' activities by offering exceptional service to their customers.
- Answering inquiries from customers via phone, email, and chat.
- Identifying issues and providing solutions.
- Ensuring high levels of customer satisfaction.
- Processing goods returns and refunds.
- Providing ad-hoc support as needed.
To succeed in this role, you will need:
- A native level of Dutch and at least a B2 level of English.
- A high school degree.
- A valid work permit for the specific country (required).
- Relocation to Portugal for an international career and life experience.
- An attentive listener, comfortable and skilled at communicating with people.
- A drive for excellence and professionalism.
- A willingness to be a real team player and committed to your work.
We offer a long-term fixed term contract, renewable every year or even indefinite, with full-time hours (40h/week) and various schedules depending on the project. Your salary will range from €950 - €1300 gross/month, depending on the project and relocation package.
BenefitsIn addition to a competitive salary, we provide:
- A relocation package including accommodation and flight/travel tickets for international candidates.
- Help with paperwork, opening a bank account, etc. upon your arrival.
- Health insurance after training.
- Different add-ons such as language lessons, cooking classes, sports activities, and social events organized by the company.
By working with major global players in BPOs, you have the flexibility to choose between locations in Portugal or Greece or Spain, including trendy cities such as Lisbon, Porto, Athens, Barcelona, or Valencia. Regardless of your location, you can expect an international experience in and around your future workplace, with vibrant cultures, warm climates, welcoming locals, unique cuisine, an international community, and plenty to discover.
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