International Customer Service Representative for Video Streaming Company
2 meses atrás
Located in the vibrant city of Lisbon, Portugal, we are seeking a highly skilled German-speaking Customer Advisor to join our multilingual team. As a key member of our support staff, you will provide exceptional customer service via phone, email, and live chat to users of our popular online video sharing platform.
Salary:
We offer a competitive basic gross annual salary between 16,000 - 19,000 euros, plus a range of benefits including daily food vouchers, public transport allowance, and an annual performance bonus of 5%. For those relocating to Lisbon from outside Portugal, we also offer a relocation bonus of 2,000 euros.
Job Description:
As a Customer Advisor, your primary responsibility will be to provide outstanding multi-channel support to our customers. This involves troubleshooting technical issues, guiding customers through different options, and answering questions related to posting videos, password resets, and other general customer queries. While this is a multi-channel support role, the majority of client interaction is done via live chat, requiring strong multi-tasking and time management skills.
Required Skills and Qualifications:
- F luency in German and a good command of English
- Previous experience working in a call centre (not required but a plus)
- Eagerness to learn and attention to details
- Flexible attitude and ability to adapt to changing environments
- Ability to multi-task and handle multiple chats simultaneously
Benefits:
We offer a comprehensive package of benefits, including:
- Daily food vouchers per working day of 7.63 euros
- Public transport/Commuting allowance of 60 euros p/m
- An annual performance bonus of 5%
- Relocation bonus of 2,000 euros for those relocating to Lisbon from outside Portugal
- Training and development opportunities
- Career advancement opportunities
- Monthly language bonus
- Free tea/coffee and water
- Working in a modern and international office in Lisbon
About Talingual:
Talingual is a specialist multilingual recruitment agency that finds language talent for clients across Europe, the Middle East, Africa, and Asia. We work closely with our candidates to ensure they are well-prepared to transition into their new roles.
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