Customer Service and Support Specialist

3 semanas atrás


Lisboa, Lisboa, Portugal Personalbüro U. Herrmann Tempo inteiro

Overview

We are looking for a skilled Customer Service and Support Specialist to join our team at Personalbüro U. Herrmann. As a key member of our client support team, you will be responsible for providing exceptional customer service via various channels.

About the Job

This is a challenging yet rewarding role that requires strong communication skills, technical knowledge, and problem-solving abilities. You will work closely with our product and development teams to resolve complex technical issues and stay up-to-date with new client features and updates.

Key Responsibilities

  • Provide exceptional customer service via chat, email, and phone
  • Troubleshoot user issues with the client platform and offer guidance and solutions
  • Educate users on the platform's features and help them get the most out of their websites
  • Work closely with the product and development teams to resolve complex technical issues
  • Stay up-to-date with new client features and updates to provide accurate support

Requirements

To succeed in this role, you will need:

  • Experience in customer service, tech support, or a similar role (mandatory)
  • Strong communication skills, both verbal and written
  • Tech-savvy, with the ability to quickly learn new software and tools
  • Excellent problem-solving skills and patience when dealing with users
  • Experience with website builders or content management systems is a plus

What We Offer

In return for your expertise and dedication, we offer:

  • An excellent remuneration package based on experience, skills, and performance
  • Life insurance
  • Meal allowance + transport allowance
  • Private health insurance
  • A relocation package including reimbursement of airfare up to 400€ in economy class after 6 months of contract, as well as accommodation for the first year at a discounted rate of 280€ per month

About Our Company

Persistent and supportive, we strive to provide our clients with a seamless experience through our expert services. We believe in empowering our team members to grow professionally and personally, and we're always looking for talented individuals who share our vision.

Estimated Salary: €35,000 - €50,000 per annum, depending on experience.



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