Customer Growth Strategist
Há 1 mês
About AnyDesk
We offer a competitive salary of $60,000 - $80,000 per year.
Job Description:In this pivotal role, you will play a key part in ensuring the ongoing satisfaction and growth of our customer base.
You will be responsible for managing the renewal process for assigned customers within the 90-day renewal window, ensuring seamless continuation of services.
- Identify opportunities to sell additional features and connections (upsells) to existing customers, enhancing their experience and our revenue.
- Focus on upgrading customers from legacy licenses to our current offerings, ensuring they benefit from the latest features and services.
- Streamline customer management by consolidating multiple individual licenses into a single, manageable license when opportunities arise.
Aim to reduce customer churn and increase retention, employing strategies that contribute to the overall goal of the Customer Loyalty and Growth team.
Conduct product demos and provide comprehensive support to customers during the renewal process, addressing any questions or concerns.
In cases where customers decide to churn at the end of their renewal period, gather detailed feedback to understand their reasons and inform future retention strategies.
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