German Language Customer Support Specialist
2 semanas atrás
Key Responsibilities
- Provide exceptional customer support in German through various communication channels, ensuring a positive and friendly attitude at all times.
- Assist customers with inquiries related to products, services, billing, and account management, resolving issues efficiently and escalating complex problems when necessary.
- Maintain accurate records of interactions and ensure customer data is up-to-date, utilizing CRM software and other customer service tools effectively.
- Develop and maintain in-depth knowledge of products, services, and company policies to offer informed solutions and meet customer needs.
- Work towards achieving individual and team performance targets, including customer satisfaction and response times, while fostering a collaborative environment.
Qualifications
- Native German speaker with strong written and verbal communication skills, fluent in English for internal communication and reporting.
- Previous experience in customer service or a related role is preferred but not mandatory, as on-the-job training is provided.
- Strong interpersonal skills and the ability to handle challenging situations calmly, with a problem-solving mindset and attention to detail.
- Ability to work independently as well as part of a team, with proficiency in using CRM software and other customer service tools.
Benefits
- Competitive salary: approximately €45,000 per year, based on market standards and location.
- A comprehensive benefits package, including health insurance and wellness programs.
- Career growth opportunities within an international company, promoting professional development and advancement.
- Paid time off, including vacation and holiday allowances, ensuring a healthy work-life balance.
- A friendly and multicultural work environment, supporting diversity and inclusivity.
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