Customer Support Specialist
2 semanas atrás
As a Customer Support Consultant at SupportYourApp, you will have the opportunity to work with a diverse range of clients from over 30 countries and support them in their native languages.
About UsSupportYourApp is a leading provider of premium outsourced customer support services for tech companies globally. With 8 hubs worldwide, we offer a unique chance to join a multicultural and multilingual environment.
What You Will Do:- Provide exceptional customer and technical support via various channels
- Gather required technical information to resolve complex cases efficiently
- Collaborate with cross-functional teams to ensure seamless support
- Meet team Key Performance Indicators (KPIs)
- Ensure customer satisfaction and security when handling sensitive information
- Native German and English language proficiency
- Ability to work independently and proactively in a team
- Personal laptop or computer with at least 8Gb of RAM and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
- Flexible schedule and remote work opportunities
- Inclusive international work environment
- Compensation in USD
- Good bonuses for referrals
- Paid intensive training and probation period
- Responsive management interested in employee growth and long-lasting cooperation
We estimate the salary for this position to be around $45,000-$60,000 per annum, depending on experience and location.
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