Business Development Representative
4 semanas atrás
**Job Summary:**
We are seeking a highly motivated Business Development Representative to join our team in Poland. As a key member of our sales organization, you will play a critical role in driving business growth and delivering exceptional customer service.
**About the Role:**
The ideal candidate will have excellent communication skills, be fluent in Polish and English, and possess a strong understanding of customer service principles. You will work closely with internal departments, such as Sales, Account Operations, and Finance, to ensure seamless execution of customer requests. Your primary responsibility will be to provide timely and accurate information to customers via various communication channels, including email, tickets, and phone. Additionally, you will be responsible for coordinating special handling for new requests, processing returns and complaints, and independently resolving customer issues. If you have a process-oriented mindset, are autonomous and independent, and possess problem-solving skills, we encourage you to apply
**Key Responsibilities:**
* Independently providing support to all assigned customers in Poland
* Supporting communication with customers via all relevant communication channels (email, tickets, phone) and providing information related to orders and articles
* Compiling various order-related analysis at the request of customers or Sales
* Working in close cooperation with internal and external departments when dealing with backlogs, scheduled deliveries, cancellations, launches, pre-pack promotions, procurement, returns and complaints
* Monitoring credit-blocked orders and coordinating credit limit increases with Finance and Sales
* Coordinating new customer set-ups and changes to customer data, customer number closures, order blocks, and associations in cooperation with Finance, IT, and Customer Data Management
* Performing order book management by recording and managing all types of orders; managing deliveries to ensure timely and complete delivery, including order prioritization in compliance with strategic guidelines for sales control
* Coordinating special handling for new requests and supporting in processing of returns and complaints
* Extensively tracking carrier deliveries and parcel deliveries and initiating escalation in the event of delays and irregularities
* Requesting return and/or intermediate transport from logistics partners
* Finding solutions for problems in cooperation with interfaces (warehouse, forwarding companies, product management, procurement, returns department) to prevent complaints
* Independently processing and providing final clarification of outstanding charges and invoice reductions on the part of the customer
* Processing damage reports and notifying the Transportation department of transportation damage and losses
* Recording all processes in the CRM system and logging this information in the statistics for status monitoring and KPI analysis
* Preparing necessary documents in compliance with applicable signature regulations for recording credits and debits
**Requirements:**
* Strong Customer Service focus and excellent communication skills
* Advanced working knowledge of MS Office, SAP/CRM, and Business Objects
* Fluency in Polish (written and spoken) and advanced English knowledge (written and spoken)
* Process-oriented mindset and in-depth understanding of complex correlations
* Autonomous and independent working style
* High level of problem-solving ability
* Ability to contribute to a team environment
**Salary:** €25,000-€30,000 per year (dependent on experience), plus benefits and bonuses. **Location:** Poland.
**What We Offer:**
* A dynamic and innovative work environment
* Opportunities for career growth and professional development
* Competitive salary and benefits package
* Collaborative and supportive team culture
**Adidas celebrates diversity, supports inclusiveness, and encourages individual expression in our workplace. We do not tolerate harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.
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