Customer Renewal Manager

Há 1 mês


Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro

About the Role: As a key member of our Renewals team, you will be responsible for driving subscription growth and renewal success for our customers. If you have a passion for building strong relationships, identifying opportunities for expansion, and ensuring seamless customer experiences, we want to hear from you

Key Responsibilities:

  • Partner with Customer Success and Sales teams to build and execute save plans for at-risk customers.
  • Lead future subscription negotiations to reduce current discounts and expand term lengths.
  • IDentify high-risk customers and develop strategies to mitigate churn and contraction.
  • Work closely with our Customer Success and Sales teams to provide feedback on growing customer requirements.
  • Manage renewal processes from start to finish, ensuring timely and accurate renewals.

Requirements:

  • 3+ years of experience in renewals and customer account management.
  • Excellent phone presence, interpersonal, and verbal communication skills.
  • Results-driven with a strong focus on customer satisfaction and retention.
  • Experience with Salesforce.com and negotiation of SaaS contracts and pricing.

About Zendesk: At Zendesk, we believe in offering our employees a fulfilling and inclusive experience. Our hybrid way of working enables us to come together in person, at one of our many offices around the world, to connect, collaborate, and learn, while also giving our people the flexibility to work remotely for part of the week.


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