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Technical Support Specialist for Microsoft Customer Experience
Há 1 mês
Job Summary
We are seeking a skilled Technical Support Specialist to join our Customer Experience team at Microsoft. As a key member of this team, you will be responsible for providing exceptional technical support to our business customers.
About the Role
The successful candidate will have excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment. You will be expected to own and manage customer issues from start to finish, providing timely and accurate solutions that meet their needs.
Main Responsibilities
- Investigate and resolve complex customer technical issues via phone, email, or web.
- Collaborate with internal teams and subject matter experts to provide comprehensive support.
- Develop and maintain knowledge of Microsoft products and services to stay up-to-date with the latest features and technologies.
- Participate in readiness programs and share expertise through technical coaching and mentoring.
- Engage with engineering teams to identify product defects and develop automation techniques.
Requirements
- Demonstrated ability to troubleshoot and debug complex problems.
- Experience in technical support or a similar customer-facing role within the technology sector.
- Strong communication and stakeholder engagement skills.
- Knowledge of Big Data technologies, Spark, Databricks, and SQL database integration.
- Coding skills in Java, Python, or Scala.
- Basic network troubleshooting skills.
Preferred Qualifications
- Experience with Azure.
Benefits and Perks
We offer a competitive salary of $85,000 per year, plus benefits and perks, including:
- A flexible work arrangement that allows you to work up to 50% from home.
- A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
- Ongoing training and development opportunities to help you grow your skills and advance your career.
- A dynamic and inclusive work environment that values diversity, equity, and inclusion.
Why Work with Us?
At Microsoft, we empower every person and organization on the planet to achieve more. We believe in the power of innovation, collaboration, and community. If you're passionate about making a difference and want to be part of a team that is shaping the future, then this could be the perfect opportunity for you.
