Customer Service Expert
Há 1 mês
David Kennedy Recruitment is partnering with a leading Outsourcing/BPO consultancy to find a skilled Customer Service Advisor fluent in German.
Key Responsibilities:
- Provide exceptional customer support to German-speaking clients via various communication channels.
- Support merchants with inquiries and questions about our product and service.
- Collaborate with other departments to optimize customer processes and enhance satisfaction.
Requirements:
- Native or fluent German (C2 level) and English (B2 level).
- Active listening, problem-solving, and product expertise.
- Previous contact centre or customer service experience.
- Excellent time management and organizational skills.
Offer:
- Full-time position with 40 hours per week.
- Dynamic and creative team environment.
- Meal allowance and guidance for professional growth.
- Training and development opportunities.
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