Global Customer Support Representative
4 semanas atrás
We are working with a leading multinational technology business based in Lisbon, Portugal. This organization is seeking a skilled Customer Support Agent who can communicate effectively with clients using various channels.
About the Role:The ideal candidate will be responsible for ensuring customer satisfaction and providing professional support through telephone, email, and chat interactions.
- Key Responsibilities:
- Communicate with customers to understand their issues and provide solutions within set timeframes.
- Collaborate with other specialists to resolve complex problems or escalate them to senior representatives.
- Document each interaction and maintain accurate records for future reference.
- Maintain job-related administrative tasks up-to-date.
To succeed in this role, you must possess:
- Languages: Native/fluent in Russian (C1) and fluent in Polish (B2 level).
- Experience: Previous experience in similar roles is mandatory.
- Skills: Excellent writing and verbal communication skills, stress resilience, ability to meet deadlines, and work independently as part of a team.
This opportunity comes with an excellent remuneration package based on your experience, skills, and performance. Benefits include a fixed schedule, life insurance, private health insurance, meal allowance, relocation assistance, and more.
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