Customer Success Professional for Global Sports Firms

3 semanas atrás


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

Take Your Career to the Next Level

We are seeking a skilled Customer Support Specialist to join our dynamic team. The ideal candidate will be flexible, personable, and thrive in a fast-paced environment.

Role Overview:

As a Customer Support Specialist, you will handle client interactions across multiple channels, resolving account, technical, and financial inquiries. Your contributions will enhance customer satisfaction and drive continuous improvement in our processes.

Key Responsibilities:

  • Provide exceptional support across phone, chat, email, and social media
  • Address setup, verification, login issues, financial inquiries, and technical problems
  • Serve as a trusted advisor, especially for clients in the sports industry
  • Respond promptly to customer questions, concerns, and feedback
  • BUILD STRONG RELATIONSHIPS WITH CLIENTS THROUGH CLEAR AND EFFECTIVE COMMUNICATION
  • Maintain high service standards while following company guidelines
  • Recommend process improvements to elevate the customer experience

Requirements:

  • Fluent in French (C2 level)
  • Fluent in English (B2 level)
  • EU Citizenship or Portuguese Residency Card
  • 0-1 year experience in customer support
  • Strong leadership, analytical, and communication skills
  • Eagerness to learn and grow

Why Work with Us:

  • Competitive Salary: $40,000 - $60,000 per year, depending on experience
  • Performance Bonus: Recognizing your achievements
  • Meal Allowance: Covering your daily meals
  • Transportation Support: Assisting with commuting costs
  • Health & Life Insurance: Comprehensive protection for your well-being
  • Onsite Work: Engage and grow in a collaborative office environment

This role is perfect for those looking to take their career to the next level and make a meaningful impact in the sports industry.



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