Help Desk Support Specialist

3 semanas atrás


Lisboa, Lisboa, Portugal Insync Staffing Tempo inteiro

Job Role Summary
As a Technical Help Desk Support, you will play a key role in the day-to-day operations of the NATO Communications and Information Academy's Learning Environment. This includes providing technical assistance to users, troubleshooting issues, and ensuring the smooth operation of our learning infrastructure.

Key Responsibilities

  • Activating user accounts and resolving issues related to locked accounts, password resets, and reactivations
  • Resolving system email failures and activating them as required
  • Addressing issues related to older LMS accounts
  • Offering guidance on account creation and resolving account duplication issues
  • Analysing credentials, making necessary changes, and securing POC approvals
  • Addressing delivery failures by checking and modifying accounts
  • Providing support to cyber security incident investigations and resolving access issues
  • Assisting users with content-related issues and forwarding correction requests
  • Supporting instructors and other users with technical issues and assisting with issues in tracking learning progress in the LMS platform
  • Resolving issues with generation of course certificates and supporting the implantation and management of a ticket system

Requirements

  • Valid security clearance provided by the national security organization at the time of submission of the bid and covering the period of the contract
  • Experience in a help desk or technical support role, preferably with exposure to Learning Management Systems
  • Ability to work independently and manage multiple tasks simultaneously
  • Excellent written and verbal communication skills, capable of conveying complex technical information in a user-friendly manner
  • Strong analytical skills, capable of quickly identifying issues and determining the most efficient resolution

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