Help Desk Specialist

Há 1 mês


Lisboa, Lisboa, Portugal Neotalent Conclusion Tempo inteiro

About Neotalent Conclusion

We are a leading Iberian specialist in Information Technology and Engineering services, part of the Netherlands-based organization Conclusion. Our ecosystem comprises over 25 companies and 3,600 employees, focused on increasing technological capacity and digital transformation for our clients.

Role Overview

We are seeking a Help Desk specialist to integrate with one of our largest international partners in the telecommunications sector, a significant reference with a presence in over 6 countries.

Key Responsibilities

  • Experience in account management, creating email accounts, permissions, and access levels, shared folders, and printers;
  • General knowledge and experience in using Office 365 services (Teams, SharePoint, OneDrive, licensing);
  • Knowledge of Office configuration (Outlook/Word/Excel), printers (Local and Network), various software;
  • General knowledge of IP networks and related services (IP, DNS, DHCP...);
  • General hardware knowledge (Laptop/desktop);
  • General knowledge of networks;
  • General knowledge of Windows 10 and OSX operating systems;
  • General knowledge of Linux operating system (valued);
  • Familiarity with ticketing tools.

Requirements

  • Minimum 1 year of User Support experience;
  • 12th grade or equivalent (mandatory);
  • Good level of communication in English;
  • Certification or specialization in Microsoft or Cisco or other manufacturers (valued);
  • Bachelor's degree in Computer Engineering or similar (valued).

Why Join Us

Work on challenging projects for big clients;

Learn more about emerging technologies;

Possibility of working remotely;

Design your career plan;

Access to continuous training and certifications;

Evolve through our internal mobility program;

... and much more

To apply, please send your CV to with PBR_HPD in the email subject.


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