Help Desk Specialist
Há 1 mês
About Neotalent Conclusion
We are a leading Iberian specialist in Information Technology and Engineering services, part of the Netherlands-based organization Conclusion. Our ecosystem comprises over 25 companies and 3,600 employees, focused on increasing technological capacity and digital transformation for our clients.
Role Overview
We are seeking a Help Desk specialist to integrate with one of our largest international partners in the telecommunications sector, a significant reference with a presence in over 6 countries.
Key Responsibilities
- Experience in account management, creating email accounts, permissions, and access levels, shared folders, and printers;
- General knowledge and experience in using Office 365 services (Teams, SharePoint, OneDrive, licensing);
- Knowledge of Office configuration (Outlook/Word/Excel), printers (Local and Network), various software;
- General knowledge of IP networks and related services (IP, DNS, DHCP...);
- General hardware knowledge (Laptop/desktop);
- General knowledge of networks;
- General knowledge of Windows 10 and OSX operating systems;
- General knowledge of Linux operating system (valued);
- Familiarity with ticketing tools.
Requirements
- Minimum 1 year of User Support experience;
- 12th grade or equivalent (mandatory);
- Good level of communication in English;
- Certification or specialization in Microsoft or Cisco or other manufacturers (valued);
- Bachelor's degree in Computer Engineering or similar (valued).
Why Join Us
Work on challenging projects for big clients;
Learn more about emerging technologies;
Possibility of working remotely;
Design your career plan;
Access to continuous training and certifications;
Evolve through our internal mobility program;
... and much more
To apply, please send your CV to with PBR_HPD in the email subject.
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